FAQ

Who can order from Shoreline DME?
We sell exclusively to licensed healthcare businesses, including pharmacies, nursing homes, assisted living facilities, clinics, hospitals, and similar licensed entities. You'll need an approved wholesale account before pricing and ordering are available.

How do I get started?
Click Register or Create an Account and complete our Business Registration form. Our team manually reviews new accounts and typically approves them within 24 hours.

How does pricing work?
Pricing is not published publicly. Once your account is approved, you can log in to view pricing and place orders. For items you don't see priced online, submit a Request for Quote (RFQ) and we'll follow up directly.

Can I check out and pay online?
No. Shoreline DME does not process payments through this website. Orders are confirmed by invoice through your dedicated account manager.

Do you ship internationally?
Yes. In addition to serving customers across the U.S., we also ship to licensed facilities internationally. Contact us to confirm shipping options for your location.

What is your return policy?
Please see our Refund Policy for full details. In short, damaged, defective, or incorrect items can be reported within 5 business days of delivery for a replacement, credit, or refund.

How long does shipping take?
See our Shipping Policy for details. Most in-stock orders ship within 1-3 business days of confirmation, with delivery typically taking 2-7 business days within the continental U.S.

Are your products sourced from authorized channels?
Yes. Shoreline DME is an approved reseller with McKesson and holds distributor licenses in North Carolina, Kentucky, and New Hampshire.

Who do I contact with questions?
Reach us at TD@shorelinedme.com or 910-399-1521, Monday through Friday, 9:00 AM to 5:00 PM EST. Approved accounts are also assigned a dedicated account manager for ongoing support.