Shipping policy

Order processing
Orders are processed once pricing has been confirmed with your account manager and payment terms have been established. Most in-stock orders ship within 1-3 business days of confirmation.

Shipping carriers and methods
We ship via standard parcel and freight carriers, selected based on order size, destination, and what is most reliable for your shipment.

Shipping costs
Shipping costs are calculated based on order weight, dimensions, and destination, and are included in your quote before you confirm an order.

Delivery timeframes
Standard delivery within the continental United States typically takes 2-7 business days after shipment, depending on your location and the carrier used. Expedited shipping may be available on request. International shipments, where available, may take longer and are subject to customs processing outside our control.

Order tracking
Once your order ships, we will provide tracking information through your account manager or by email.

Damaged or lost shipments
Please inspect your shipment upon arrival. If a package arrives damaged or does not arrive within the expected timeframe, contact us within 5 business days at TD@shorelinedme.com or 910-399-1521 so we can file a claim with the carrier and arrange a resolution.

Signature requirements
Some shipments, particularly larger or higher-value orders, may require a signature upon delivery.

Questions
For shipping questions on a specific order, contact your account manager or reach us at TD@shorelinedme.com or 910-399-1521, Monday through Friday, 9:00 AM to 5:00 PM EST.